Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
How can I track my Google Beauty order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also monitor your delivery status through your Google account dashboard under 'Order History'.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested unless they are defective.
Are Google Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Google Beauty products are 100% cruelty-free and are never tested on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which shade is right for me?
You can use our integrated AI Shade Finder tool on each product page or consult our Virtual Beauty Assistant for a personalized color match based on your skin tone.
What payment methods do you accept?
We accept all major credit cards, Google Pay, PayPal, and flexible installment options via selected buy-now-pay-later providers.